Charizma Dastan-e-Jashan

Refund & Return Policy Refund Eligibility Refunds are available for products that are damaged, defective, or incorrectly delivered, provided the product is returned within 7 days of delivery. The product must be unused and in its original condition, with all tags, accessories, and original packaging intact. Custom or made-to-order products are non-refundable, unless the product is received damaged, defective, or incorrect. A clear, continuous video of the product being unboxed/opened is mandatory for any return or refund request. The video must clearly show the condition of the package and product at the time of opening. Without an unboxing video, we will not be able to initiate or process a return or refund request. Once the returned product is received and inspected, the refund will be processed if it meets our refund eligibility criteria. Please allow up to 2 weeks for the refund to be processed and credited to your original payment method. We reserve the right to reject return or refund requests that do not meet the above conditions. Shipping Policy Free Shipping We offer free shipping on all orders* across India. Delivery Time Delhi: Orders are generally delivered within a maximum of 7 days. Outside Delhi: Orders are generally delivered within 12–15 days, depending on the delivery location and serviceability of the area. Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, holidays, or other circumstances beyond our control. Once your order has been shipped, you may receive tracking details to help you track your package.